ONYZ™ Shipping Policy

Last Updated: September 26, 2026

Shipping Information

At ONYZ™, we carefully manage product inspection, packaging, and shipping to help ensure that your order arrives safely and securely.

Please review the following shipping terms before placing your order.

Order Processing and Dispatch Time

Once your order and payment have been confirmed, we typically inspect, pack, and prepare your order for shipment within 1–2 business days.

Additional processing time may be required depending on order volume, inventory availability, peak periods, business closures, or other circumstances.

Once your order has been shipped, tracking information will be provided by email or another available notification method.

Shipping Methods

Depending on the product category, inventory availability, and other circumstances, ONYZ™ may ship products from either domestic partner warehouses or international partner warehouses.

If you order multiple products, items may be shipped and delivered separately due to differences in warehouse location or inventory availability.

Estimated Delivery Time

After your order has been shipped, delivery typically takes approximately 5–14 days.

As a general estimate, the total time from order placement to delivery consists of 1–2 business days for order processing, plus approximately 5–14 days after shipment.

Deliveries to Hokkaido, Okinawa, remote islands, and certain other areas, as well as shipments from international partner warehouses or orders requiring customs clearance, may take longer than usual.

Delivery times may vary depending on the destination, customs procedures, weather conditions, transportation circumstances, peak shipping periods, or other factors.

The timeframes above are estimates only and may vary depending on actual shipping conditions.

Shipping Fees

Shipping within Japan is free.

If additional charges apply due to a special shipping method or other circumstances, the applicable fees will be displayed before your order is confirmed.

Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email or other notification containing tracking information.

Please note that it may take some time after shipment for tracking information to appear in the carrier’s system.

Shipping Delays

Shipping delays may occur due to weather conditions, natural disasters, transportation disruptions, customs procedures, carrier-related circumstances, peak shipping periods, system outages, or other events beyond our reasonable control.

If your shipment experiences a significant delay, we will make reasonable efforts to check the status and provide support where possible.

Extended Absence, Refused Delivery, or Incorrect Address

If a package is returned due to an extended absence, refusal to accept delivery, an incorrect or incomplete address provided by the customer, or similar circumstances, you may be responsible for the shipping costs required to resend the order.

When placing your order, please make sure that your name, shipping address, telephone number, and other required information are entered accurately.

Damaged, Lost, or Incorrect Shipments

If your order is damaged or lost during shipping, or if you receive an item different from what you ordered, please contact us within 7 days of receiving your order.

To help us assess the situation, we may ask you to provide photos or videos showing the condition of the product, packaging, or related materials.

After reviewing the situation, we will provide an appropriate solution, which may include a replacement, reshipment, refund, or another suitable form of support.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email:
support@onyz-jp.com

Customer Support Hours:
Weekdays, 10:00 AM–5:00 PM (Japan Standard Time)

For information regarding the seller and other business details, please refer to our Disclosure Based on the Specified Commercial Transactions Act.