Customer Support

If you have any questions about our products, your order status, shipping, returns, or exchanges, or if you need any other assistance, please feel free to contact us.

Before contacting us, we also recommend checking our Frequently Asked Questions (FAQ) page.

How to Contact Us

You may use our contact form or contact us directly at the email address below.

Email:
support@onyz-jp.com

Customer Support Hours:
Weekdays, 10:00 AM–5:00 PM (Japan Standard Time)

Response Time

We typically respond within 1–2 business days.

Depending on the nature of your inquiry, support volume, holidays, or other circumstances, it may take longer for us to respond.