✦ SHIPPING & RETURNS
Discreet Delivery. Reliable Service. Peace of Mind.
At ONYZ™, we believe a premium shopping experience goes beyond the product itself.
From the moment you place your order to the day it arrives, every detail is handled with care, discretion, and respect for your privacy.
✦ COMPLIMENTARY SHIPPING — LIMITED-TIME OFFER
Enjoy complimentary shipping on all orders during our special promotion, with no minimum purchase required.
Free shipping applies to deliveries within Japan.
◆ ORDER PROCESSING
Every order is carefully inspected and prepared before dispatch.
Once your payment is confirmed, orders are typically processed, packed, and shipped within 1–3 business days.
◆ ESTIMATED DELIVERY TIME
After dispatch, delivery typically takes 5–14 business days.
Delivery times may vary depending on your location, weather conditions, customs clearance, and shipping carrier operations.
We appreciate your understanding and patience.
🛡️ DISCREET & PRIVATE PACKAGING
Your privacy is our priority.
Every order is carefully packed in plain, discreet packaging designed to keep its contents private.
No unnecessary attention. Just a thoughtful delivery experience.
◆ SHIPPING FEES
During the promotional period:
Complimentary shipping throughout Japan, with no minimum order value.
After the promotion:
- Standard shipping within Japan: ¥880 (tax included).
- Orders of ¥10,000 or more qualify for complimentary shipping.
International shipping rates and availability, where offered, are calculated separately at checkout.
↺ 30-DAY RETURNS & EXCHANGES
Shop with confidence.
If you're not satisfied with your purchase, you may contact our customer support team to request a return, exchange, or refund within 30 days of delivery.
All requests are reviewed in accordance with our return and refund policy.
◆ HERE TO HELP
Questions about delivery, discreet packaging, or choosing the right product?
Our customer support team is available through LINE or our contact page to help you make an informed purchase.
🖤 YOUR CONFIDENCE MATTERS.
At ONYZ™, we don't simply deliver products.
We deliver a shopping experience built around privacy, thoughtful service, and personal confidence.
ONYZ™ — Personal Care. Private Confidence.